Rubber & Plastics Manufacturer

The Challenge

A recurring pattern of material wastage had been silently compounding for months. Simultaneously, delivery delays were becoming frequent enough to put customer relationships at risk. The breaking point came when the founder recognised that despite a capable team, no one was taking ownership of either problem. Floor-level accountability was functionally absent — every escalation landed back on the founder.

What SBC Did

SBC deployed the GAP360™ framework across the full operational cycle — diagnosing gaps in people, process, systems, and accountability structures as part of our MSME Consulting practice. Root causes behind both the delivery failures and wastage were mapped and addressed through a floor-level accountability system, daily reporting structures, production SOPs, and shift-wise KPIs. Implementation was hands-on over 90 days.

"We had the team. We just did not have the structure. Once accountability was clear at every shift level, the numbers moved on their own."

Founder, Rubber & Plastics Manufacturer, Gujarat