Turnaround time keeps slipping
Jobs that used to take a fixed number of days now regularly run late, and no one can say exactly where the time is being lost.
Business Process Improvement Consultant
Sagar Burse Consulting (SBC) is an implementation-led business process improvement consultant that helps MSMEs and institutions fix broken workflows, cut turnaround time and build SOPs their teams actually follow — across Gujarat and India.
This guide explains how business process improvement consulting works, how it differs from business process management, and how SBC turns a broken process into a documented, efficient one.
Written by Sagar Burse, PhD, Founder & Principal Consultant · Last updated
Business Process Improvement: The Short Answer
A good process improvement consultant starts by mapping how work actually flows today — not by handing you a template. The right process improvement consulting firm finds exactly where time, quality or consistency is being lost, redesigns the workflow, and writes SOPs your team will actually use. Start with a low-risk first step, such as a free business systems audit, before committing to a long engagement.
SBC at a Glance
- Firm
- Sagar Burse Consulting (SBC)
- Headquarters
- Ahmedabad, Gujarat — serving clients across India
- Consultant
- Sagar Burse, PhD — Founder & Principal Consultant
- Service Divisions
- MSME Consulting, Strategic Research & Feasibility, GAP360™ Process Diagnostics
- Signature Method
- GAP360™ — Diagnose, Align, Analyse, Design, Implement, Sustain
- First Step
- Free 45-minute business systems audit — no commitment
8+
Years Of Experience
10+
Consulting Engagements
5+
Institutional Projects
4
Practice Divisions
Signs Your Business Needs Process Improvement
Most owners bring in a process improvement consultant only after these signs have repeated for months. If two or more sound familiar, a structured process audit will show exactly where the breakdown is happening.
The same errors keep repeating
Rework, corrections and quality complaints keep coming back for the same reasons, no matter how many times the team is reminded.
Output depends on who is doing the work
The same task takes a different amount of time and comes out differently depending on which employee or shift handles it.
There are no written SOPs
Process knowledge lives in a few people’s heads. If they are on leave or leave the company, the process breaks.
No one can see where the process stands
You cannot tell, at a glance, whether an order or a task is on track, stuck, or already late.
New hires take too long to become productive
Every new employee has to be walked through the process personally because nothing is documented step by step.
Recognise two or more? Find your process bottlenecks in a free 45-minute audit.
Book Your Free AuditWhat Is Business Process Improvement Consulting?
In practice, it is advisory work focused on one outcome: making a specific business process faster, more consistent and less dependent on any one person — whether that process is order fulfilment, hiring, production or reporting. It combines process mapping with the SOPs and training needed to make the new way of working stick.
Business process improvement consulting services typically combine some of the following:
- Current-state process mapping and gap analysis that show where time and quality are actually being lost
- Root-cause analysis of delays, rework and inconsistent output
- Standard operating procedures (SOPs) written for how the team will really use them
- KRA/KPI frameworks so process performance can be tracked, not just assumed
- Business process management systems and dashboards to sustain the fix
- Hands-on implementation and training until the new process is adopted
Business process improvement is closely related to business process management — BPM is the ongoing discipline of monitoring and governing a process, while improvement is the project that gets it to a better state in the first place. Our article on the five business systems every MSME must build before scaling explains the systems side of this in more depth, and why most MSMEs stay stuck explains why process fixes without implementation rarely last.
How to Choose a Business Process Improvement Consultant
Process improvement consulting firms all promise efficiency. Use these six criteria to compare what they actually deliver — including SBC.
Process mapping before redesign
A good consultant maps how work actually flows today — including the workarounds — before proposing any changes. Ask to see how they document a current-state process.
SOPs your team will actually use
Ask for a sample SOP. It should cover decisions and exceptions, not just a flowchart no one opens after week one.
Proof with process metrics
Ask for before-and-after numbers — turnaround time, rework rate, on-time delivery, error rate — not just general testimonials.
Hands-on implementation support
Find out who trains your team on the new process, and for how long after go-live, before the consultant moves on.
Sector-relevant experience
A process bottleneck in a factory looks different from one in a trading office. Check the firm has fixed processes like yours before.
A low-risk first step
Prefer a firm that lets you test the fit with a free audit or scoped diagnostic before you commit to a long engagement.
Hold every business process management consultant you shortlist to the same six criteria, including us. If you want to see how SBC answers each one, book a free audit and ask.
Why SBC for Process Improvement
SBC was founded in Ahmedabad, Gujarat by Sagar Burse, PhD for businesses that need more than an SOP document. Too many MSMEs receive a process manual that never changes how work actually gets done. We work differently: we redesign the workflow first, then write the SOP, then stay until the team is actually following it.
Today SBC’s process improvement work draws on all four practice divisions — MSME consulting, institution building, strategic research and policy advisory — serving founders and institutional leaders across Gujarat and India. Read more about who we are and our approach.
Diagnostic-Led, Not Template-Led
Every engagement starts with a structured GAP360™ process audit of how work actually flows — not a generic SOP template.
We Redesign the Workflow First
SOPs are written only after the underlying workflow has been fixed — not to describe a broken process more neatly.
SOPs Your Team Will Actually Follow
Every SOP covers real decisions and exceptions, built with the people who will use it day to day.
We Stay Until It Sticks
We do not hand over a document and leave. We stay through rollout, training and the first review cycle.
Process Improvement Services We Offer
Three of SBC’s practice divisions cover the most common reasons a business hires a process improvement consultant.
Process Mapping & SOP Design
We map how work actually flows today, remove non-value steps, and document SOPs your team will follow — not just file away.
GAP360™ Process Diagnostics
A structured audit that finds exactly where handoffs break down, rework happens, or turnaround time is being lost.
Process Performance Research
Benchmarking and feasibility studies that validate a process redesign or new workflow before you commit to rolling it out.
The GAP360™ Process Improvement Method
GAP360™ (Growth Acceleration Pathway 360°) is SBC’s structured framework for fixing broken processes, developed by Sagar Burse, PhD through on-ground work with Indian MSMEs. It examines the workflow, systems, people and data behind a process, and moves every engagement through the same six phases.
- 01
Diagnose
A structured audit of the process end to end — every handoff, delay and rework loop — to find exactly where time and quality are being lost.
- 02
Align
Findings are reviewed with leadership and the people who run the process, so everyone agrees on what to fix first.
- 03
Analyse
Root-cause mapping of every bottleneck, ranked by how much turnaround time or rework it is actually costing.
- 04
Design
A redesigned workflow, SOPs and KRA/KPI checkpoints built for adoption by your team, not a document that sits unread.
- 05
Implement
Hands-on rollout and training alongside your team — managing resistance and adjusting the process in real time.
- 06
Sustain
Process audits and dashboards on a 30-60-90 day cycle so the new process holds after the engagement ends.
Results From Process Improvement Engagements
Numbers matter more than adjectives. These process outcomes come from SBC engagements and are published in full in our case studies.
Manufacturing · Process improvement
Rubber & Plastics Manufacturer
A structured process audit found exactly where the delivery workflow was breaking down. On-time delivery rose from 61% to 84%, and annual costs fell by more than ₹15 lakh once the redesigned process was documented and adopted.
Industrial · Reporting process redesign
Industrial Components Manufacturer
Replacing ad-hoc status updates with a 3-tier reporting process and defined KRAs and KPIs freed 12 hours a week that used to go into chasing information by hand.
Trading & Distribution · HR process fix
Trading & Distribution Business
A redesigned hiring and onboarding process cut the hiring cycle from 45 to 22 days and brought attrition down from 34% to 18%, removing a bottleneck that was slowing every other process.
Feasibility · Data before redesign
Finance & Operations Services Venture
Before any process was touched, a 40-day independent study sized the Gujarat market at about 5.6 lakh enterprises — evidence that SBC’s process discipline starts with data, not assumptions.
SBC has also taken an industry-led institute from concept to a credentialed institution — see the Winntus Institute of Formwork Technology case study, or browse all SBC case studies.
What Clients Say
“SBC didn’t just give us a report — they stayed with us through implementation. Our operations improved dramatically within 3 months.”
“Dr. Sagar’s guidance on institution setup saved us months of confusion. His knowledge of AICTE compliance is unmatched.”
“The feasibility study SBC delivered was thorough, data-driven and actionable. It gave our board the confidence to proceed.”
Want a process this reliable in your business? Start with a free audit.
Book Your Free AuditWho We Work With
SBC is based in Ahmedabad, Gujarat, and works with clients across Gujarat and India.
Businesses Fixing Broken Processes
- Manufacturing and industrial businesses missing delivery deadlines
- Trading and distribution companies with inconsistent fulfilment
- Service businesses with unclear handoffs between teams
- Founder-led businesses where process knowledge lives in one person’s head
- Businesses preparing for ISO or quality certification
- MSMEs scaling operations without documented SOPs
Institutions Standardising Operations
- Universities and skill-development institutions standardising processes
- Industry associations and public sector undertakings
- Organisations rolling out a process across multiple locations
- Promoters designing operating processes for a new venture
Meet Your Process Improvement Consultant: Sagar Burse, PhD
Founder & Principal Consultant, Sagar Burse Consulting (SBC)
Sagar Burse, PhD leads every process improvement engagement at SBC personally, starting from the free business systems audit. With 8+ years of experience across business consulting, institutional setup, skill development and regulatory compliance, he brings rare multi-domain depth to process design.
His MSME process engagements include a rubber and plastics manufacturer, an industrial components manufacturer and a trading and distribution business, alongside institutional process work such as a skill-focused public university in Gujarat and a Centre of Excellence in Mining for a Gujarat PSU.
- PhD in Management — GLS University, Ahmedabad
- MBA in Marketing — Gujarat University
- UGC-NET and GSET (Management) — qualified 2019
- 7+ published research papers, with SEM/AMOS expertise
“We don’t leave after the SOP is written. We stay until the process actually holds.”
Talk to the consultant directly. The first 45 minutes are free.
Book Your Free AuditFrequently Asked Questions About Business Process Improvement
Tap a question to see the answer.
What does a business process improvement consultant do?
A business process improvement consultant studies how work actually flows through a business — including handoffs, delays and rework — and redesigns it to cut turnaround time, reduce errors and remove dependence on any one person. The best consultants stay to implement the new process, not just document the old one.
How is business process improvement different from business process management?
Business process management (BPM) is the ongoing discipline of monitoring and governing processes. Business process improvement is the project that gets a specific process — say, order fulfilment or hiring — to a better state. SBC combines both: a process improvement project that leaves you with a BPM system (SOPs, KPIs, dashboards) to sustain it.
How do I choose the right process improvement consulting firm?
Compare consultants on six points: whether they map your current process before proposing changes, whether the SOPs they write are usable day to day, proof with measurable metrics, relevant sector experience, hands-on implementation support, and a low-risk first step such as a free audit.
What makes SBC different from other process improvement consulting firms?
SBC is implementation-led: every process improvement engagement starts with a GAP360™ diagnostic, not a template, and we stay with your team through rollout and training until the new process is measurable. Sagar Burse, PhD is personally involved from the free audit onward.
Which industries does SBC’s process improvement consulting serve?
SBC works with MSMEs in manufacturing, trading, distribution and services, as well as universities, skill-development institutions, industry associations and public sector undertakings. Published case studies include a rubber and plastics manufacturer, an industrial components manufacturer and a trading and distribution business.
How much do business process improvement consulting services cost?
Cost depends on how many processes are in scope and how long implementation takes, so SBC does not publish a fixed price list. Every engagement begins with a free 45-minute business systems audit, and further work is scoped with defined milestones so you know exactly what you are paying for.
How long does a process improvement engagement take?
It depends on the process. SBC’s published case studies range from a 60-day systems build to a 90-day delivery-improvement cycle and a six-month HR and process overhaul. A full GAP360™ process diagnostic typically takes 2–4 weeks.
What is the GAP360™ method used for process improvement?
GAP360™ (Growth Acceleration Pathway 360°) is SBC’s structured framework for fixing broken processes. It examines the workflow, systems, people and data behind a process, and moves through six phases — Diagnose, Align, Analyse, Design, Implement and Sustain — with SBC working alongside your team until the process holds.
Can a small business or MSME benefit from process improvement consulting?
Yes. SBC’s process improvement work is built for founder-led MSMEs, including businesses with 25–60 employees where processes still run on tribal knowledge. Typical outcomes include documented SOPs, defined KPIs, and measurable improvements in turnaround time, rework rate or on-time delivery.
Does SBC provide business process management consultant services outside Ahmedabad?
Yes. SBC is headquartered in Ahmedabad, Gujarat, but serves MSMEs, institutions and government bodies across India. Process diagnostics and workflow design sessions can be run remotely, with implementation and training support scoped to your location.
How can I contact SBC or book a free consultation?
Book the free business systems audit at sbcgroup.in/book-free-audit, call +91 8128310116 or email consulting@sbcgroup.in. SBC typically responds within 24 hours on business days.
Book Your Free Business Systems Audit
A free 45-minute conversation with Sagar Burse, PhD. No commitment. No sales pitch.
First 10 minutes
We listen to understand your process
Next 20 minutes
We identify your two or three biggest process bottlenecks
Final 15 minutes
You get an honest assessment and a path forward
Prefer to talk first? Call +91 8128310116 or email consulting@sbcgroup.in.