Trading & Distribution Business

The Challenge

A 34% attrition rate was quietly bleeding the business. Replacing one employee was costing the equivalent of 1–2 months' salary — approximately ₹40,000 per exit — with a 45-day hiring cycle that left gaps in a team already running lean. Job roles were unclear, compensation structures were inconsistent, and all people decisions were made ad hoc by the founder. There was no HR function to speak of.

What SBC Did

SBC designed the complete HR architecture from the ground up — job descriptions, compensation bands, a structured hiring process, and an onboarding framework. KRAs were defined for every role and a performance review cycle was implemented across the organisation. The foundation was built to scale as the business grew, not just to patch the immediate attrition problem.

"The team is finally getting built the right way. People know what their job is, what they are accountable for, and what good performance looks like."

Founder, Trading & Distribution Business, Gujarat